ENDIVA offers two levels of technical support, enabling you to choose the package that best meets your needs. Each package is based on an annual agreement.
Basic Support Package
Our Basic Support agreement is appropriate for customers who would like to have issues responded and solved within 5 business days. It provides support during normal business hours, Monday through Friday, 9 a.m. to 5:00 p.m., Eastern Standard Time (EST).
Advanced Support Package
The Advanced Support agreement is designed for customers who needed faster response time to reported issues, generally within one business day. It provides support during normal business hours, Monday through Friday, 9 a.m. to 5:00 p.m., Eastern Standard Time (EST).
We welcome your feedback on the service you receive from our Technical Support Engineers. Your comments help us continually improve our services to deliver the best technical support in your experience.
Answers to our customers' most frequently-asked questions are available in our FAQs. Shall you have any question regarding ENDIVA product, please contact us at firstname.lastname@example.org.